Airport car parks face a new challenge concerning customer “centric”, “service”, “experience” and “satisfaction”. What could be inherited from Shopping Malls customer focus?
Yellow and Co, the leading mobility, parking and wayfinding consultancy for high attendance premises and specialized in Shopping Malls in Europe and the Middle East, open’s it’s experience to the Airport parking industry to build the next generation user experience.
Robotic Parking At Lyon Airport: One Year of Operational Experience
Robots at Lyon-Saint Exupéry Airport can park cars and aim to accommodate 50% more vehicles in a zero-emission long-stay facility. During our workshop, we will explore the operational success of the first year of this operation and consider how well a robotic system copes with human requirements.
Utilization of Parking Guidance to Create Smoother Travel Experiences and Additional Revenues
Workshop will discuss the importance and added value of parking guidance and how the utilization of latest parking guidance technology can benefit your business by increasing capacity utilization and providing smoother travel experience. We will demonstrate the unmatched flexibility of Portier HOST and how it allows any airport to create cost-efficient and functional parking guidance solutions that will increase customer satisfaction and boost revenues.
Unlocking the Benefits of Video Based Parking Guidance Systems
During this interactive workshop Park Assist will explore how, with a Park Assist smart-sensor system, you’ll not only justify an overall higher level of rates versus off-airport competitors. You can easily institute premium rates for the most desirable spaces in your garage – while accessing the numerous additional benefits of our revolutionary camera based guidance system.
Get the Best Customer Journey, Not When Flying... This Time, When Parking!
Our workshop will focus on the Parking Customer Journey of a driver inside the parking facilities from the moment he enters and until he goes out. We will map out the customer journey process to discover how to increase the customer satisfaction. Parking is no longer a side aspect of the overall airport experience.
Parking Is From Venus, Drivers Are From Mars
In this interactive workshop, ParkCloud will creatively explore the road to personalizing the booking journey and how this can be successfully facilitated with the help of an aggregator. Working together with delegates, ParkCloud will showcase examples of this technology in action and discuss how you can take your own steps towards a more personalized airport experience for your customers.
"Swift Drop-Off", ParKam's New Solution for Traffic Bottle Necks at Airport Drop-Offs
ParKam’s most recent release, Swift Drop-off, is the outcome of our ongoing efforts to deliver a holistic, end to end solution, to the airports vertical market. As each Airport has its unique characteristics, Swift Drop-off, allows you to fully customise every aspect of the solution, from the setup right through the display.
Are You a Revenue Rockstar?
In this workshop, attendees will learn about the immediate and significant opportunity for airports to unlock rapid profit growth from parking. Test your instincts in our latest Revenue Management Challenge and see if you can pick the most profitable mix of customers and best price bookings for your car park.
How Electric Mobility Will Impact Airport Parking in the Coming Years
The impact on the parking industry will be significant as electric vehicles require charging at destinations, such as airports. Discover insights into the future of electric mobility and how it will impact the airport parking industry and what criteria should you have in mind when purchasing and building a scalable, smart and flexible charging infrastructure.
How to Select the Right Lighting for Your Parking Garage
A detailed interactive presentation on how to choose the right lighting solution for car park applications; focusing on explaining the technical considerations, avoiding pit falls, advising on multiple commercial approaches and maximising ROI.
Toward Free Flow and Virtualized Parking
Designa will initially present a brief introduction of their company structure. Then they will share more solution details and product and solution advantages. This includes their new Digital and Dematerialized system. Real and operational examples will be given and attendees will be given the opportunity to learn and ask questions during the workshop.
What Is Success?
AeroParker will be delivering another lively, informative workshop where you can share ideas, discuss their merits and learn how to clarify and gauge success for your airport and your customers. We will be showing a range of valuable metrics you can use and how they can add significant value to your parking business, in terms of quantifiable benefits.
Do Online Parking Platforms Simply Improve the Customer Experience, or Are They a Tool to Drive Revenue Growth?
Join this interactive session to; See how parking platforms are used across the world’s airports Learn how a platform can do more than manage reservation or frequent parkers Evaluate what’s needed in your business and how best to achieve this
Digitizing Parking to Enhance Personalization
This workshop is hosted by former airline loyalty feature specialist, from SAS, and former airline executive, from Ryanair & Norwegian. The workshop will focus on how digitizing parking can support airports and airlines in their quest to deliver a seamless, friction-free and personalized customer experience while driving an increase in parking revenue.