Everyone is talking about removing barriers. Fewer people talk about what it really takes. This interactive workshop draws on barrier-free operations at airports and toll crossings, where every vehicle must be identified. We will cover three topics: the challenges of going barrier-free and how to plan for them, how frictionless payment improves the experience for customers and staff, and how a single view of every vehicle shows how your parking estate is used and where you are losing revenue.

You will also play a live game against the room: can you beat the wisdom of the crowd? The closest answer wins a prize. You will leave knowing what works, what to avoid and where the value is.