High frequency car park shuttle services for staff, colleagues and passengers are the first experience of the airport for many. Offering a reliable and high quality service counts, and in this workshop we will explore the technical and operational challenges that, once overcome, help achieve excellence in shuttle service delivery.

Journeo is joined by Transdev Airport Services to offer their insight into airside and landside operations at Heathrow, where bussing services are critical to the movement of people across all car parks and inter-terminal services.

• First impressions count: how can the wait for a shuttle bus be improved through car park shelter design?

• Managing the shuttle service timetable: are planned journeys or dynamic scheduling best for your airport?

• Passenger information options: what information, where and how often?

• Monitoring your realtime service: what challenges are faced; how can you spot them and can you react to events?

• Shuttle service data insights: what do you need to know, and how should you adjust operations?

Journeo has worked with transport providers and their airport customers across the UK and Europe, to optimise bussing operations using car park signage, vehicle technology and cloud services, to bring together all available data to help improve passenger experience and maintain efficient operations. Over 200 buses in six airports are connected to the Journeo platform to offer this centralised view of high frequency operations.