WhatsUp

Enhancing User Experience in Airport Parking

In today's fast-paced world, seamless travel begins the moment passengers arrive at the airport – and most of the time, that includes parking.  This interactive workshop dives into the challenges faced by users in airport parking, and explores innovative solutions to enhance their experience.

 

Through case studies, and group discussions, we will explore existing and up-coming solutions, covering Key Topics such as:


1. User Journey Mapping: Understanding the entire airport parking journey from a user’s perspective.

2. Pain Points and Challenges: Identifying common frustrations such as navigation, space availability, payment solutions, services, or accessibility.

3. Technology and Innovation: Exploring smart parking solutions such as mobile Apps, smart payment solutions, real-time space availability , swift acess, smart integration of new services and stakeholders.

4. AI and Data-Driven Decisions: Leveraging user feedback, usage patterns, and analytics to optimize operations and services.

5. Sustainability and Accessibility: Incorporating green practices and ensuring inclusivity for all users

Hitachi

Hosts

Kenza Joual
Kenza Joual
Product Owner Parking
 
Alfred Ndongmeza
Alfred Ndongmeza
Head of International Sales Parking