In this engaging session, customer experience expert David Avrin explores the dramatic shift in customer expectations, emphasizing the importance of delivering fast and frictionless service. Participants will learn to align their offerings with evolving preferences, understand the impact of social media and AI, and distinguish between customer service and experience.
In this inspiring keynote, you will learn how to be the driver, NOT the passenger, of your life. You will discover what executives can learn from athletes, and how we are all called to leadership.
