From Parking to Boarding: Transforming the Bussing/Transfer Operation to Improve Passenger Experience and Efficiency

Is your airport passenger transfer operation managed using paper-based or disjointed systems, where it feels hard to monitor service delivery and contract performance?


Using an integrated bussing and shuttle solution can dramatically change this situation. With a combination of fixed digital outdoor and indoor signage and IoT technology, including tracking, telematics, CCTV and passenger counting systems, each vehicle trip can be monitored precisely, and accurate information provided at each point of a journey. At the same time, our SaaS portal can manage entire operation and provide insights into service delivery performance, including passenger volume by any service or date/time, with data than can be shared securely with stakeholders and other operational systems.


In this workshop we’ll look in detail at:


  • The various ways to schedule services across car park products
  • Using AI and on-vehicle tech to accurately predict journey times
  • The available range of on-vehicle technology to enhance the journey and provide data insights and how to retro-fit or build into new vehicles
  • Providing passengers, staff and colleagues accurate journey information on mobile devices and fixed digital displays
  • Meeting SLAs and headway requirements with intelligent service management and driver communication
  • Sharing and integrating reporting data with stakeholders and other systems


You’ll also have the chance to learn how the UK’s largest airports – including Gatwick and Stansted – are using this technology in their day-to-day operations.


Mark Johnson
Mark Johnson
Director of Fleet System